Pilot

A major challenge to measuring performance excellence and establishing national benchmarks for community-based services for people with developmental disabilities is the lack of a common taxonomy in identifying and defining performance excellence factors. To that end, ANCOR, in partnership with DEYTA, a national statistical research firm, has embarked on a national effort to commonly define and measure quality performance factors.  
The main objective of this project is to obtain statistically valid and reliable information for the provider industry in these key areas: 

• DSPs
  • DSP Retention Rate
  • DSP Turnover Rate
  • DSP Vacancy Rate
  • DSP Stability Rate 
• Customer Satisfaction and Choice
• Medication Errors
• Mortality Rate
• Preventative Healthcare
• Substantiated Instances of Abuse and/or Neglect

With national benchmarking data, providers will be able to compare how they are doing with organizations of similar size, scope, and services. Opportunities to highlight best practices will further be available resulting in the provider community learning from one another as to how they can best support individuals with disabilities in the community.   

To participate in this project, contact Kari Amidon at kamidon@ancor.org.