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Performance Excellence > ... > Performance Excellence Markers > D. Measurement, Analysis, and Knowledge Management

Measurement, Analysis, and Knowledge Management

Note: The commercial resources attached to this Performance Excellence Marker have been self-identified by the individuals and companies noted. This listing does not indicate official ANCOR opinion or endorsement. These resources are offered as introductions in an effort to assist our members in their quest for on-going quality performance and services to the people they serve.

1. Individual outcome measures

  • COA, Jim Conroy, (link)
  • CQL, Shelly McLaughlin (profile)
  • Human Service Connections, Cindy Haworth (link)
  • MRDD Solutions, Jeff Rutledge (link)
  • Noble Solutions, Sherry Beamer (profile)
  • Noble Solutions, William McLain (link)
  • Therap Services, Richard Robbins (link)
  • Family Involvement in Quality Services. Presentation by Sue Babin, 2006 Reinventing Quality Conference (link)
  • Individuals and Families Helping to Improve Quality. Presentation by Connie Gomes, 2006 Reinventing Quality Conference (link)
  • Personal Outcome Measures 2005 Edition. The Council on Quality and Leadership. $49.00 (link)
  • Personal Outcome Measures for Children and Youth. The Council on Quality and Leadership. $59.00 (link)
  • Personal Outcome Measures for Families with Young Children. The Council on Quality and Leadership. $59.00 (link)
  • Personal Outcome Measures in Consumer-Directed Behavioral Health. The Council on Quality and Leadership. $59.00 (link)
  • Overview of Quality Measures. 2005 Overview manual. Council on Quality and Leadership. $29.00 (link)
  • Personal Outcome Measures. 2000 Edition. Council on Quality and Leadership. $59.00 (link)
  • Assessment Workbook for Use With Personal Outcome Measures. 2000 Edition. Council on Quality and Leadership. $75.00 (link)
  • Certified Quality Analyst Program.  Council on Quality and Leadership (link)
  • Shared Values Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
  • Basic Assurances Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
  • Dungarvin, Inc., Catherine Rathburn (link)

2. Performance based indicators

  • CARF "Managing Outcomes" (link)
  • COA, Jim Conroy (link)
  • CQL, Shelly McLaughlin (profile)
  • Esteam, Mitch Sheffler (profile)
  • Human Service Connections, Cindy Haworth (link)
  • MRDD Solutions, Jeff Rutledge (link)
  • Noble Solutions, Sherry Beamer (profile)
  • Noble Solutions, William McLain (link)
  • Therap Services, Richard Robbins (link)
  • How to Develop and Use Quality Councils. Presentation by Steve Dunaway, at 2006 Reinventing Quality Conference (link)
  • Quality Enhancement at the Provider Level: How to Build in Individual, Family, and DSP Indicators. 
    • Development and Implementation of Evergreen's Quality Enhancement Process, Presentation by Sharon Gomez, at 2006 Reinventing Quality Conference (link)
    • Institute for Applied Behavioral Analysis.  Presentation by Linda Seppala, at 2006 Reinventing Quality Conference (link)
  • Developing Indicators and Benchmarks.
    • Supporting Valued Lives: Participation, Quality and Accountability.  Presentation by Wanda Seiler, at 2006 Reinventing Quality Conference (link)
  • Community Life Manual.  Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
  • Community Life. Quality Strategy. Council on Quality and Leadership. 2005 (link)
  • Overview of Quality Measures. 2005 Overview manual. Council on Quality and Leadership. $29.00 (link)
  • Quality Measures 2005. Complete Set of 6 Manuals. Council on Quality and Leadership. $149.00 (link)
  • Responsive Services Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link) 
  • Basic Assurances Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
  • Basic Assurances Certification. Council on Quality and Leadership (link)
  • The Place that Quality Built. The Council on Quality and Leadership. $25.00 (link)
  • Shared Values Allignment.  Council on Quality and Leadership (link)
  • Shared Values Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
  • Dungarvin, Inc., Catherine Rathburn (link)
  • The National Hospice and Palliative Care Organization (NHPCO), Stephen R. Connor, Ph.D., Vice President Research and Development (link)