Management/Leadership

1. Conformance to Applicable Corporate Laws

• H & W Independent Solutions, Catherine Hayes, Mark Wiesel (profile)
• Human Service Connections, Tom Schramski (profile)
• Publication: Designing Ethical Practices for Quality Services (profile)
• Publication: Introduction to Corporate Compliance (profile)
• Public Law: The Rules of the Game. Constance E. Bagley. 2006. Harvard Business On-Line. $6.50 (link)

2. Current Organizational Structure

• CQL, Shelly McLaughlin (profile)
• MRDD Solutions, Jeff Rutledge (link)
• H & W Independent Solutions, Catherine Hayes, Mark Wiesel (profile)
• Human Service Connections, Tom Schramski (profile)
• Noble Solutions, Sherry Beamer (profile)
• Noble Solutions, William McLain (link) 
• Universal LifeStiles, LLC, Tom E. Pomeranz, Ed.D (profile)
• Guide to Developing and Supporting a Board of Directors (link)
• The Pinnacle Quality Assessment Tool. Irwin Siegel Agency, Inc. (link)

3. Annual performance evaluation of CEO

• CQL, Shelly McLaughlin (profile)
• Human Service Connections, Tom Schramski (profile)
• Guide to Developing and Supporting a Board of Directors (link)

4. Conformance to all applicable local, state, regional and federal laws, regulations, and policies

• CQL, Shelly McLaughlin (profile)
• Human Service Connections, Tom Schramski (profile)
• H & W Independent Solutions, Catherine Hayes, Mark Wiesel (profile)
• MRDD Solutions, Jeff Rutledge (link)
• Therap Services, Richard Robbins (link)
• Publication: Designing Ethical Practices for Quality Services (profile)
• Basic Assurances Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
• Basic Assurances Certification. Council on Quality and Leadership (link)
• All About Rights Manual. A Guide to Supporting the Rights of People with Intellectual Disabilities. Council on Quality and Leadership. $25.00 (link)
• The Place That Quality Built. Council on Quality and Leadership. $25.00 (link)
• Responsive Services Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
• Public Law: The Rules of the Game. Constance E. Bagley. 2006. Harvard Business On-Line. $6.50 (link)

5. Current analysis of program accessibility and plan to remove any barriers

• Publication: CARF Guide to Accessibility (profile)
• CQL, Shelly McLaughlin (profile)
• Noble Solutions, Sherry Beamer (profile)
• Personal Outcome Measures. 2000 Edition. Council on Quality and Leadership. $59.00 (link)
• Personal Outcome Measures. 2005 Edition. Council on Quality and Leadership. $49.00 (link)
• Basic Assurances Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)

6. Quality Assurance plan

• CQL, Shelly McLaughlin (profile)
• H & W Independent Solutions, Catherine Hayes, Mark Wiesel (profile)
• Noble Solutions, William McLain, (link) 
• Noble Solutions, Sherry Beamer (profile)
• Therap Services, Richard Robbins, (link)
• Universal LifeStiles, LLC, Tom E. Pomeranz, Ed.D (profile)
• The Place that Quality Built. The Council on Quality and Leadership. $25.00 (link)
• Personal Outcome Measures. 2000 Edition. Council on Quality and Leadership. $59.00 (link)
• Personal Outcome Measures. 2005 Edition. Council on Quality and Leadership. $49.00 (link)
• Basic Assurances Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
• Basic Assurances Certification. Council on Quality and Leadership (link)
• The Pinnacle Quality Assessment Tool. Irwin Siegel Agency, Inc. (link)
• Dungarvin, Inc., Catherine Rathburn. (link)

7. Information Management System that addresses the technology needs of the organization.

• CQL, Shelly McLaughlin (profile) 
• MRDD Solutions, Jeff Rutledge (link)
• TimeTrak, Rosemary Beck (link)
• TheArcLink Incorporated, Elbert Johns (profile)
• Therap Services, Richard Robbins (link)

8. Code of conduct

• CQL, Shelly McLaughlin (profile)
• "Where Are Our Ethics?" March 2005 LINKS, p. 29 (link)
• Publication: Designing Ethical Practices for Quality Services (profile)
• Responsive Services Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)
• Ethics in Health Services Management. Kurt Darr. 2005. Paul H. Brookes Publishing Co. $37.15 (link)

9. Demonstration of corporate social responsibility

• CQL, Shelly McLaughlin (profile)
• Publication: Designing Ethical Practices for Quality Services (profile)
• Responsive Services Manual. Quality Measures 2005. Council on Quality and Leadership. $29.00 (link)

10. Executive succession plan

• Human Service Connections, Tom Schramski (profile)
• Universal LifeStiles, LLC, Tom E. Pomeranz, Ed.D (profile)
• "Succession Planning: Ignorance Is Not Bliss." November/December 2005 LINKS, p. 11-12 (link)
• Strategy Maps for CEO Succession Planning Scorecard. J.M. Cohn and R. Khurana. 2001. Harvard Business Online. $9.50 (link)
• Level 5 Leadership:  The Triumph of Humility and Fierce Resolve. J. Collins. 2005. Harvard Business Review. $6.00 (link)
• The Curse of the Superstar CEO. R. Khurana. 2002. Harvard Business Review. $7.00 (link)
• Changing Leaders: The Board's Role in CEO Succession. 2002. Harvard Business Review. $7.00 (link)

11. Creation of a Positive Culture

• On Becoming a Leader - The Leadership Classic. 2003. Warren Bennis. $12.42 (link)
• Knowledge Leadership: The Art & Science of the Knowledge-based Organization. S. Cavaleri & S. Sievert. 2005. Elsevier Butterworth-Heinemann. $32.95 (link) 
• "Moving From Good to Great." November/December 2006 LINKS, p. 6 (link)

12. General Resources

• Good to Great. J. Collins. Amazon. $15.13 (link)
• The Smart-Talk Trap. J. Pfeffer & R. I. Sutton. 1999. Harvard Business Review (link)
• Fair Process:  Managing in the Knowledge Economy. W.C. Kim & R. Mauborgne. 1997. Harvard Business Review. $6.00 (link)
• Putting Your Company's Whole Brain to Work. D. Leonard & S. Straus. 1997. Harvard Business Review. $6.00. (link)